OTPNACK

Support

Help

Quick answers to the questions people ask most.

How fast do I get a number?

Usually under 30 seconds. You pick a service and country; we assign a number and wait for the SMS.

What if the code does not arrive?

Every purchase has a countdown. If no code arrives, the wallet is refunded automatically. No ticket required.

Do I need ID?

No. Email and password (verify the address before the account is created), or continue anonymously.

Password and OTP email

Use Forgot password on the login page. Email/password signup waits for a verification link (it can take time). Until then, login and register with that address ask you to verify. Previously used Google sign-in? Use Forgot password to set a password for the same email address. When an SMS code arrives, we also email it.

How do I fund?

Open the Wallet tab and choose an amount; the minimum is shown there. Checkout opens in this tab. Your wallet is credited only when payment is confirmed, never from the redirect alone. Wallets pay a transaction charge from each top-up: bank transfer 1.5% (max ₦2,000), local card 2%, other cards more. Your wallet history shows the exact amount.

Still stuck? Email support@otpnack.com