Support
Help
Quick answers to the questions people ask most.
How fast do I get a number?
Usually under 30 seconds. You pick a service and country; we assign a number and wait for the SMS.
What if the code does not arrive?
Every purchase has a countdown. If no code arrives, the wallet is refunded automatically. No ticket required.
Do I need ID?
No. Email and password (verify the address before the account is created), or continue anonymously.
Password and OTP email
Use Forgot password on the login page. Email/password signup waits for a verification link (it can take time). Until then, login and register with that address ask you to verify. Previously used Google sign-in? Use Forgot password to set a password for the same email address. When an SMS code arrives, we also email it.
How do I fund?
Open the Wallet tab and choose an amount; the minimum is shown there. Checkout opens in this tab. Your wallet is credited only when payment is confirmed, never from the redirect alone. Wallets pay a transaction charge from each top-up: bank transfer 1.5% (max ₦2,000), local card 2%, other cards more. Your wallet history shows the exact amount.
Still stuck? Email support@otpnack.com